|
Demonstrated achievements include:
 |
Manage
project for quality management system training. Develop training,
train the trainers, and compile evaluations |
|
Leader
in many aspects of the ISO 9001/9004 management system-from
implementation to present |
|
Lead team that is developing the process
improvement procedure (corrective and preventative action). This
includes flowcharting for software tool |
|
Manage team that provides
internal communications regarding ISO activities including:
 |
ISO
Man-A cutout figure that spreads the ISO message to different area's
each week |
|
ISO Fran-A "Dear Abby" feature that requires
answers to all ISO related questions for the company |
|
Train
ISO/QS auditors and perform as an auditor |
|
|
Develop policies,
procedures and work instructions across the organization |
|
Active
member of the Quality Council: |
|
Generate quality measures and teams |
|
Facilitate
and advise on quality teams to develop more efficient ways of
performing tasks |
|
Chart and measure PDCA cycles |
|
Design media
tracking database that cross references projects with media contacts |
|
H.R.
|
screening,
interviews, orientations and new hire paperwork including health
insurance and retirement packages |
|
|
Formally
train employees on Word. Including providing certificates of
completion. Informally train employees on many software products |
Skills:
|
Decision
making |
|
Marketing |
|
Administration |
|
Quick Learner |
|
Self
starter |
|
Problem solving |
|
Team player and team
builder |
|
Critical thinking |
|
10
Key |
|
Microsoft Office |
|
Microsoft Project &
Publisher |
|
Visio (Corel and Microsoft) |
|
Microsoft Windows 3.1-2000, NT &
XP |
|
Microsoft Internet Explorer |
|
WordPerfect |
|
Lotus Notes, CC Mail
& Organizer |
|
Netscape
Suite |
|
AP/AR |
|
Limited Quark
Express |
|
Various
Accounting Programs |
Experience:
Colorado Foundation for Medical Care, Aurora, CO, Present
Senior Administrative Assistant in Communications
Fully
support nine individuals in the Communications and Education
department including Director of Communications, Manager of Public
Affairs, Continuing Medical Education Manager, and the Information
Specialist Coordinator
Mentor other assistants
Serve on the ISO
9001/9004 Project Team and Audit Team
Research and media contact
Vern's Airless Repair, Denver, CO, 1994-2002
Vice President/Office Manager/Bookkeeper
Office
management including H.R. and accounting
Second in command to
company of up to five employees. Responsible for all employee related
issues
including reprimands and evaluations
American Cancer Society, Denver, CO, 2001-2002
Executive Administrative Assistant
Organize
office to include front desk coverage. Mentor other assistants.
Customer
service, schedule interviews, provide input on interviewees, send
donation letters, code deposits and prepare for bank, handle multiple
projects, provide administrative support to
fundraising staff,
directors and Regional Vice President, provide proficiency in
Microsoft Office,
strong telephone & interpersonal skills,
interact with public, staff and volunteers. Develop systems for
raffles, deposits, tracking constituents, volunteers, third-party
events, committees & monies
Instrument Sales and Services, Denver, CO, 1997-1998
Branch QS 9000 Manager
Complete
management of QS 9000 (part of ISO 9001) system including:
manage
audits of QS 9000 system, train to auditors, function as lead auditor,
help employees correct non-conformities, meetings-setting
up-facilitating and taking minutes, and create, compile and maintain
procedure manuals between two branches
Became a liaison between
employees and management
Customer service, making forms etc.,
streamline office supply ordering, inventory control
March of Dimes, Denver, CO, 1994-1997
Data Entry Manager/Computer Administrator
Administrate,
manage and maintain local computers and NT network
Prepare and
oversee receptionist's workload
Help organize events, plan
meetings, order food, travel arrangements, payroll, deposits, answer
phones,
set up and participate in conference calls, maintain Access and Visual
Basic databases, use Crystal Reports, maintain office machines,
order office supplies, cut costs, and manage voice mail computer
system. Create and produce all event related charts, graphs, forms,
newsletters, and other documents
Promoted from Receptionist to
Executive Assistant to Data Entry Manager/Computer Administrator
Education:
|
Associates
of Applied Sciences in Business Administration and Computer
Applications |
|
Bachelors of Science Business Administration - 2005 |
Certificates:
|
Word-Beginning
to
Advanced |
|
Excel-Beginning and Intermediate |
|
Access-Beginning and
Intermediate |
|
Lotus Notes 5.0-1, 2 and
Comm. |
|
Windows
95 |
|
Time management |
|
How
to manage your life and get rid of clutter |
|
Project 2000-Introduction |
|
Outlook
97 |
|
English
vocabulary-Brainbench |
|
Giving
& receiving
feedback |
|
Computer
Fundamentals-Brainbench |
|
